Privacy Policy
Version 2026-11-1. Effective November 6, 2026.
1. Who we are
Shane Knows Marketing is a brand of Hello Support, LLC, an Arizona limited liability company. Hello Support is the business responsible for this website and for your personal information. "We" means Hello Support. Contact: info@hellosupport.io, or 3028 North 37th Place, Phoenix, AZ 85018.
2. Information we collect
- Website contact form: your name, email address, message and IP address.
- Proposals and agreements: business name, contact name and email address, proposal contents, and the version you were shown.
- Acceptance records: the name you type, the time, your IP address and your browser details, kept as evidence of the agreement.
- Payments: payment status, amounts, invoices and Stripe reference numbers. Stripe collects card and bank details on its own pages. We do not receive or store full card numbers.
- Team sign-in: email address and sign-in records for authorized team members.
- Browser storage: a sign-in cookie for team members, and your light or dark display preference.
3. How we use information
We use it to answer inquiries, prepare and deliver proposals, perform our services, collect payment, keep business and tax records, secure our systems, prevent abuse, and meet legal duties. We do not sell personal information.
4. Who receives it
We use service providers that handle information for us: Stripe (payments), Vercel (hosting), Neon (database) and Resend (email). A business development representative working with us can see the records for clients assigned to them. We may also disclose information when the law requires it, or to protect rights and safety.
5. Business transfers
If Hello Support sells, merges or transfers all or part of its business, client and contact information may be included as part of that transaction. We will handle any such transfer as the law and our agreements with clients require, and limit it to what the transaction reasonably needs.
6. Retention
We keep agreement, acceptance and payment records for as long as needed for the engagement, legal and tax obligations, and resolving disputes. Contact-form messages are kept for 24 months.
7. Security
We use encrypted connections, individual sign-in, access limits by role, and hosted payment pages. No system is perfectly secure.
8. Your choices
You can ask us to access, correct or delete your personal information, subject to records we must keep. Depending on where you live, you may have other rights. Contact us at info@hellosupport.io.
9. Children
Our services are for businesses. We do not knowingly collect information from children.
10. Changes
We may update this policy and will post the new version here with its effective date.
Shane Knows Marketing is a brand of Hello Support, LLC, the legal service provider, which issues proposals and processes payments for client engagements.